COMPLAINT: Swiss Air - Baggage & Racism

 
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Old Dec 15, 2009, 1:47 PM
shrirang_n shrirang_n is offline
 
Join Date: Dec 2009
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Hi everyone

I am a regular air traveler , I was traveling on the Amsterdam - Zurich - Mumbai Sector on 7 Dec 2009 - Swiss air Flt - LX737 & LX154 and had the worst flying experience of my life.

While checking in my two bags, I was informed that I was three Kgs excess & that I would have to adjust the baggage & carry some items on me as cabin baggage, but when I did the adjustments & returned to the check in counter, I was informed that the excess was 5 Kgs and that I would have to pay 150 Euros.

Moreover I was threatened that If I did not pay immediately I will be missing my flight. The staff behavior was very rude and like black mail, It also seemed that it had a lot to do with the colour of my passport as well as the colour of my skin.

I have demanded justice & asked for refund ... can any one suggest something more for a quick resolution to this issue

Shrirang
[email protected]
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