Thread Tools Display Modes
Old Aug 8, 2022, 2:26 AM
Sioboylan Sioboylan is offline
Join Date: Aug 2022
Posts: 1
Unhappy Bags never left airport, leaving the country in a few days!

This morning my aunt left MSP at 6:30, a 30-minute delay after a power outage left no baggage carousels functioning and all luggage had to be manually transported.
She arrived in Sacramento, after a transfer in Denver with no luggage— and no support, no offer to help her get a toothbrush and clean clothes, and no indication of where the bag might be or when I would arrive. She’s called the number several times and the hold times keep getting longer, so she gives up. We’ve gone to the website and downloaded the app as suggested by United, but there is no helpful information.
Not only did she not get a toothbrush, comb, or even just a quick explanation of United’s policy to reimburse costs while baggage is missing (which I only found from googling), she is flying back home to Australia in a few days and is worried her bag won’t arrive before she has to leave again! She’s booked on a United flight to LAX before flying Quantas to Sydney, but she reeeeeaaaaalllllyyyy doesn’t want to get on a connecting flight with UA after the complete lack of service or even compassion offered by United agents. (The woman at SMF said, “It’s not our fault,” when my aunt expressed her mounting frustration that the agent couldn’t even tell her when the next flight from MSP would arrive in Sacramento.)
#bagsfailuretolaunch, #imherebagswhere, #wheresmysuitcase

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems Bags Lost for 8 Days on Dream Vacation Matt Coyle British Airways Complaints 0 Oct 7, 2016 6:17 PM
Baggage Problems Bags Lost for 8 Days on Dream Vacation Matt Coyle American Airlines Complaints 0 Oct 7, 2016 6:10 PM
Check-in / Boarding Flight left 27 min before newly posted time, leaving us behind Flying Dutchman Alaska Air / Horizon Air Complaints 19 Apr 10, 2013 5:37 PM
Baggage Problems Delta left all our bags out in thunderstorms! krissy7575 Delta Air Lines Complaints 22 Aug 9, 2009 5:42 AM

All times are GMT. The time now is 8:19 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023