[[email protected]]

We recently flew with Alitalia on a trip from Italy to Japan, the flight was just ok, with the service being uninspiring and the cabin very tight with little leg room, especially for such a long trip, but my complaint stands with agent and Alitalia's policy that convinced us, 3 in our party, to pay for the upgrade to the seats situated near the door in economy class for more leg room. Because it was an international flight the cost was close to $100 each seat, while we had the extra leg room, we also had to contend with endless lines of people standing in front of us for the rest rooms, people stretching their legs and the constant blare of the bathroom lights each and every time a door was opened. When I complained officially to them all I got was a verbal apology. I think it is a terrible policy to charge such a premium price just for a little leg room and I greatly discourage others to think again if considering this additional cost, it is not worth it. I only would consider using Alitalia again, because they offer a very competitive price for the market,