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| Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly? |
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#1
Aug 3, 2008, 5:09 PM
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Change flights - Get screwed
What US Airways fails to advertise when you cancel a trip is that:
1. If you buy a ticket of lower value, you lose the difference. 2. They will charge you a rebooking fee of $100+. 3. They will not take the rebooking fee out of the difference. 4. They will force you to rebook by phone and charge you $25. Note that US Airways is so disorganized that if you call multiple times, you will get different answers. So call until you get the answer you want. |
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