[oscarg]

aa.com does not warn when cancelling non refundable ticketed reservations on aa.com.

When you cancel they do not warn you you are about to loose money if you continue with cancellation.

They do not send email notices of cancellations, they do not let you know via email they kept your money, they do not let you know how much money they have kept and how long you have to re-use it, they do not tell you the amount of fines it will cost you to re-use your money in their hands.

THEY LET YOU CANCEL NON REFUNDABLE TICKETS AND KEEP YOUR MONEY AFTER CANCELLATIONS WITHOUT TELLING YOU THEY HAVE IT, NO REMINDERS, JUST QUIETY THEY TAKE YOUR MONEY

I suggest not to use aa.com until they fix this prolem

Oscar

[Corbel]

WARNING: NON-REFUNDABLE TICKET-----key words NON-REFUNDABLE!!

[oscarg]

it relates to standards of on-line transactions.

I did not cancel the ticket, it may have happened by mistake.

I only realized my tickets where not valid 3 months thereafter. I made the booking in June, paid for it $2650, and in October I found out it was cancelled. AA claim it was done in July by someone using my password. I have no recollection.

I fly a lot. My minimal right is that a reputable web site selling expensive goods would send an email confirmation of transactions such as cancellations. Had I received such an email, I could have rebooked at the time.

Is it so much to ask?

I buy on-line in many sites, and all of them for transactions worth $50 send emails when cancellations have been made. Needless to say when $2650 are on the line, what is the problem in sending email confirmations of such transactions ?

Further more, AA customer service started with asking me for $7000 to reinstate, a second $1200, finaly through my travel agent I was able to get something the day after for $530.

Non refundable means I must use the funds to buy airline tickets and will not get my money back. If AA has $2650 of my money, the minimal courtesiy is to send an email advising me so, don't you think so ?

All ecommerce web sites caring for their customers do it.

In this case it is not in the interest of AA as they only stand to win, perhaps this is why they do not send emails on cancellations.

[airhead]

I agree with you. But did you use your travel agent or the website to book the ticket? I have seen many cases where the passenger was failed to receive notice of schedule changes because the only reference available is the travel agency. That makes the travel agency responsible. But still I agree with you that an email or even a phone call should be made for all cancellations.

[oscarg]

I booked directly at aa.com, not through travel agent. I used my frequent flyer so my email is registered.

The are saving millions in manpower encouraging us to book on-line, but fail to make it sufficiently safe.

I have been notified that it is not aa.com policcy to send emails on cancellation from their web site, regardless if it was ticketed.

This means that if you paid for the ticket, and by mistake cancel your tickted reservation on the web site, you will not be advised during cancellation that this reservation has been ticketed and irreparable damage may occur such as fines, nor will you get an email notification your ticketed itinerary is no longer valid, nor wil you be notified AA has money that belongs to you.

In my case I did not discover this until 3 months later.

I bleieve it is improper, unfair and counters all principles of safe on-line transactions. Further more, not taking any responsibility when you have a problem shows AA does not care about their customers.

I only plan to use travel agents or phone for future reservations. If possible not with AA.

Oscar