[customerusuallyknowsbest]

I'm new to using British Airways, the first time was last November when I bought two round trip tickets one for me and one for my boyfriend, the service was more than awesome on my way to London, on our way back, all I have to say disgusting! we sat about two seats in front of the back toilet and it had clogged and the whole flight smelled like poop! I kept asking my boyfriend if he had farted? but he kept on saying no, well later that flight we found out where the smell was coming from. I never complained about that as I didn't want to cause a huge thing I thought well things happen that is out of their range. Last night I tried booking a flight for my boyfriend through our executive club membership. On that page it said you can complete this booking using your airmiles if you only purchase 5,445 more miles for just $190 us dollars. I thought well great that is a great price for a roundtrip flight, and so I did. Well the miles didn't get added until this morning and when I went back to book the flight again, well guess what? maybe you know cause you are the main boss of this airline, but it wanted me to pay an extra $751 dollars extra and use my 25,000 miles. Do you feel like me now and think that this is just a rip off? cause I then went to the BA home and tried to book the flight without any miles and the total price for the flight was $851 us dollars. So tell me what is wrong with this picture? your company wants me to pay $751+190=$941 plus 25,000 miles or just pay $851 with no miles. So tell me which one would you pick? even my first grader would give me the right answer to be honest with you. So I called your company and asked for a refund and to cancel the transaction and they said oh I'm sorry mam but we can't do that! Oh really! well that is just great! Because I happen to really like your company and was planning a wedding where many family members were going to fly from London to Denver and we taught of using BA but now I'm concern about your customer service

[jimworcs]

You should pursue this. You were mislead. I think you could take this up with the media (guardian or Sundat Times Readers rants). Alternatively, small claims. There is no way this is right.

[centurian]

I have had exactly the same experience today, i can buy 5 economy tickets to dubai for £2088 through BA online, so i booked my accomadation, went to use 100,000 air miles and i still have to pay £2376 plus my 100,000 air miles, in short i am paying more for the flight and loosing 100k air miles, its a rip off, what they dont realise (or care about) is that i wont fly with them again, and hopefully i can put as many people off flying with them as i can!

[jimworcs]

Frequent flyer programmes are not worth it. You should alwys book the best route and journey for your plans, and ignore so called "incentive" schemes.

[Bruce1953]

This is what I was told when I attempted to have BA honor their promise that when I joined the Ex. Club my miles for my upcoming Business class trip would be credited to my account.
When I discovered that they did not apply my miles they responded that I just went over the time period to contact them about their mistake. After about an hour on the phone and emails back and forth over a months time I finally said that I could not stay a customer with an airline that treats their (at least this one) customers so dishonestly. Their reply from Supervisor Mr. Melody ID#101721 was "you win some and you lose some." I could not believe he actually said that to me so he repeated it several times more.
I did email CEO Keith Williams at "[email protected]". For some reason I am not expecting a reply from him.
Have you received this kind of disrespect from your conversations with them?

[AirlineSympathizer]

Originally Posted by jimworcs

You should pursue this. You were mislead. I think you could take this up with the media (guardian or Sundat Times Readers rants). Alternatively, small claims. There is no way this is right.

This is an *very, very* well known part of the BA Executive Club. BA does not give out free flights, they give out discounted tickets with their miles (now avios) Had the OP done even a modicum of research, you would have know that.

The executive club is named that way for a reason - it is for executives. People who pay for business class or better, and redeem miles for business class. It's never worth it to redeem an economy ticket with BA miles, as you have to pay taxes and fuel surcharges. If you're starting or stopping your trip in London, this is especially terrible due to the UK Government imposing multi-hundred-dollar-fees.

Again, this is extremely well known and is splashed all over the web.

[cortney]

im a member to uniteds, americans, and delta frequent flier programs and have NEVER had a problem using miles for flights or hotels for them (until recently i found out delta will no longer let you book hotels with miles...errr!!) but my friend is a member of BA's program and had an experience simular to this....its not right at all!!

[AirlineSympathizer]

Originally Posted by cortney

im a member to uniteds, americans, and delta frequent flier programs and have NEVER had a problem using miles for flights or hotels for them (until recently i found out delta will no longer let you book hotels with miles...errr!!) but my friend is a member of BA's program and had an experience simular to this....its not right at all!!

Why would you be a member of so many programs? I have to notice that they are all *american* airlines. I know it's difficult for Americans to understand, but things work differently outside of your home country. Again, this is a very well-known and well-published fact. Any research, any at all, would have brought it to light. Again, the BA Executive Club is not designed for people flying in economy. Sorry.