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Reservations
COMPLAINT: Name Change Issue

 
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  #1  
Old Sep 11, 2015, 8:40 PM
rohitrao rohitrao is offline
 
Join Date: Sep 2015
Posts: 1

Etihad Representative,

I am travelling in December, 2015 with your airline to Abu Dhabi, from Chennai, India. I've made a mistake entering in my name while booking the ticket and hence the name on the ticket does not match the name on my passport.

First Name on Ticket: Rohit
Last Name on Ticket: Rao
(This name matches my Driver's License, my PAN Card and Bank Details.)

But,
Given Name in Passport: Rohit Rao
Surname in Passport: Vantaram


I have mailed Etihad but received no response. On contacting the helpline, I was told that the only solution was to cancel and rebook.

These are refundable tickets but I really CANNOT AFFORD to lose half the ticket price. And all for a name change, at that! I've read online that it can be done for a fee. I simply just have to add one more word. Also I've brought this to your notice well in advance, over three and a half months before departure. Please help. It is just an addition to the already given name.

Thanks & Regards,
Rohit
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  #2  
Old Sep 14, 2015, 4:38 PM
Etihad Representative Etihad Representative is offline
OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL
 
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286

Dear Rohit,

Thank you for letting us know. Kindly email us your booking reference and contact number with country code to ********************** so we can look into this for you. *JS
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