COMPLAINT: Austrian Airlines - OS 373 Vo

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Old Aug 6, 2009, 10:13 PM
Paul Paul is offline
Join Date: Aug 2009
Posts: 6

Order number 35VY6K, flight AMS-VIE-AMS. We could not board the AMS-VIE flight because of sickness of one passenger and got to Vienna later by other means. To our dismay, when trying to check in for the VIE-AMS flight, we were told that it was cancelled because we did not board the AMS-VIE flight, claiming that this rule was stated somewhere in the rules&conditions we agreed with by booking...

Austrian did not even bother sending us any notification about the cancellation - there were 2 weeks between the first flight and the return one. We could not even buy a ticket on the same day from them - our places were already occupied! Letting us (with 2 small children) stuck at the airport, the only words from the Austrian stuff were: "Sorry, you should have read the conditions" which they repeated over and over. Yes, most likely it was hidden somewhere in the conditions but a good company would never impose such a condition of a flight cancellation without letting the customer know, not talking about their dealing with customers afterwards. I have emailed their customer center almost a week ago regarding these issues - no answer so far. (I will post important updates, if any, here)

Verdict: Try to avoid if possible - you probably get a better service from a lowcost.

Last edited by Paul; Aug 6, 2009 at 10:14 PM. Reason: fixing the formatting
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