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Old Nov 8, 2012, 11:46 AM
SueJ SueJ is offline
 
Join Date: Nov 2012
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Default Kenya

My ticket to Nairobi on Delta was purchased with a credit card in June. It was paid for on the June bill. That card was comprised in July and, after being advised to cut it up by the card company, I did. The company issued me a new card. On arriving at the airport yesterday to check in, I was told there was a reservation in the system but no ticket and since I didn't have the original card that booked the ticket, they were prohibited from issuing me a boarding pass. The people staffing the Delta desk were three USAir people who admitted they didn't really understand the Delta system. There was no Delta supervisor on duty to assist. By the time the problem was understood, I was issued a new ticket on the new card, but by then, I had missed my flight. I was never notified that the ticket had been cancelled, no refund showed up on any of my billing statements, nor was I told I needed to bring the same credit card that booked the ticket in June. I continued to be sent flight change notices and even a prompt to check in on-line two days ago. No international flights were available to help me reach my group in Nairobi before they would be leaving for safari. So I am out over $6000 as the travel group was not given at least three days notice that I would not be there. HELP!
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