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  #1  
Old Jul 13, 2013, 4:53 AM
stuartjk stuartjk is offline
 
Join Date: Jul 2013
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Unhappy When an Upgrade becomes a Downgrade

Dear Forum Members

I thought I would share with you a recent travel event that you might find interesting (and amusing).

I flew on SQ235 from Singapore to Brisbane. Upon boarding the flight I was told my seat had been changed and I was moved from 58H (economy) to 12H (business). Naturally I was pleased with this turn of events as although I fly a great deal with the airline (up to 100,000 miles / year) in my experience they never upgrade passengers..

Approximately 20 minutes later after having settled into my seat, ordered my dinner and begun a conversation with my neighbour, a ground staff representative came to my seat and told me that I had to return to my original seat in economy.

As well as being inconvenient (having to pack up once again) and disappointing (being in business class was very pleasant), the biggest issue was the embarrassment of having to stand up, collect my belongings and move. I felt like some sort of criminal - really quite humiliating.

More generally, I think this episode reflects very poorly on Singapore Airlines customer service. I did receive an apology from the airline but I thought it rather half-hearted.
  #2  
Old Jul 13, 2013, 7:57 AM
jimworcs jimworcs is offline
 
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Location: Shropshire, England
Posts: 3,197
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What was the reason given for the change of heart?

It is anti-PR to announce someone has won the lottery and then say "only joking"!....
  #3  
Old Jul 13, 2013, 1:58 PM
The_Judge The_Judge is offline
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Disagree. Got something for nothing and when the mistake was corrected, the airline is again the bad guy. I'll say it again......airlines can't win no matter what they do.

The op received what was paid for but yet the airline is to blame for something.
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
  #4  
Old Jul 13, 2013, 10:34 PM
jimworcs jimworcs is offline
 
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You disagree it is not good PR to offer someone something, let them taste it, then ****** it away? What you smoking Judge?
  #5  
Old Jul 13, 2013, 10:35 PM
jimworcs jimworcs is offline
 
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I wrote the word sn@tch and it replaced it with asterisks, is this site being censored?
  #6  
Old Jul 13, 2013, 11:07 PM
The_Judge The_Judge is offline
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Let's use one of your analogies.....If you bought a Nissan and they mistakingly rolled out a Bentley for you then said oooooops, sorry wrong one then gave you the Nissan you paid for, do you have a complaint there????
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
  #7  
Old Jul 14, 2013, 1:21 AM
stuartjk stuartjk is offline
 
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Ah, but the difference is that they didn't mistakenly roll out a Bentley. They gave me a Bentley and then took it back again. On a scale of 1 to 10 this ranks around a 2 in importance but it was still pretty clumsy.
  #8  
Old Jul 14, 2013, 9:01 AM
The_Judge The_Judge is offline
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Join Date: Oct 2008
Posts: 1,109
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That's kinda what I just said.......nevermind. I see it all now.
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
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