Baggage Problems
COMPLAINT: Stroller brocken by Lufthansa staff

Thread Tools Display Modes
Old Dec 29, 2015, 6:21 PM
nikhil_mamania nikhil_mamania is offline
Join Date: Dec 2015
Posts: 2

I would like to complaint about the mishandled of stroller by Lufthansa staff in the flight LH 471 from Toronto to Frankfurt on 29th Nov 2015. I noticed that front right wheel and rear right break of the stroller were broken completely when I went to collect the stroller upon landing of flight at Frankfurt airport. This stroller was not in position to use anymore and I was left out with no option to carry my daughter along with 1 piece of hand luggage & broken stroller. It had created lots of physical stress for me and my daughter has to suffer for the remaining time of the journey till we reach home. She is just a 2 years old and she has to stay without stroller for 5 hours before we catch connecting flight to Mumbai from same Frankfurt airport. we continued to suffer because stroller could not be used upon landing in Mumbai where we had to wait for 90 minutes before we cleared the long immigration queue.

I had informed the Lufthansa staff on Frankfurt airport to help but he said that he can only put a note on the system saying that broken stroller was reported to him. Additionally he has also written the note along with his name on the back of my boarding pass as a proof that stroller was mishandled by Lufthansa staff. I have attached the photo copy of it as an evidence.

I would like to inform you that I bought the stroller not long ago for CAD 240 & I hope you will value your customer and financial, mental & physical harassment happen during our journey on Lufthansa flight.

I have attached below evidence so that you can reimburse the same as soon as possible.

It has been 4 weeks now and I have not received any update or feedback from Lufthansa staff.

Kindly note File Reference Number: BOMLH23797 & Feedback ID 30232916.
Attached Images:
Reply With Quote Share with Facebook


stroller brock lufthansa

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems Lufthansa staff stole 170 Euro's ($300) from me mdanielson Lufthansa Complaints 0 Jul 16, 2014 9:09 PM
Luggage brocken - Air Berlin ignores CRISGAB Air Berlin Complaints 0 Mar 12, 2012 10:57 AM
Check-in / Boarding Incompetent Check-in Lufthansa Staff at New Delhi airport. schwdhry Lufthansa Complaints 0 Dec 9, 2011 5:25 PM
Customer Service Lufthansa Staff attitude at Frankfurt Airport heag Lufthansa Complaints 0 Nov 22, 2011 8:10 AM
Baggage Problems Broken Stroller charprest Baggage Problems 4 Dec 23, 2010 5:28 PM

All times are GMT. The time now is 11:38 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors