Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

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Old Mar 16, 2010, 8:05 PM
Jack2278 Jack2278 is offline
Join Date: Mar 2010
Posts: 7
Thumbs down Involuntarily bumped

I booked and payed for a roundtrip ticket on AirTran two months before my scheduled business conference in Dallas, Tx. No problems going down there, but big problems coming back. I attempted to preboard on the internet on Saturday morning for a 508 PM flight to Atlanta. The computer stated that my confirmation number was not recognized. I arrived at the airport DFW at 3:45PM for the 5:08 flight, with carry on bag. I was denied boarding and was told the flight was oversold and I could not get on a flight until Tuesday.
I was not offered a hotel room or meals. My options as given were two: return Tuesday or get a refund of my ticket price. I did not have sufficient medications with me for more than one extra day or clean clothing. They told me to go to the hospital and they would call an ambulance for me. Many others were in the same boat, denied boarding, people traveling for vacation, folks with little kids, people about to miss connecting cruise ships or tours. No help whatsoever, in fact the rudeness shocked me.
I was then told by a trainer at Air Tran that people who were late on earlier flights were given out seats.I filed a complaint with Air Tran and they could care less. I was told it is company policy to overbook every flight 3 to 6 seats and the last ones to check in are out of luck. I mentioned that I did try to check in on line and was refused and Air Tran denied any knowledge of this. I believe and was told by one of the counter help that our seats were gone early on Saturday morning and the people who got our seats have already cleared screening and had boarding passes.
What a rotten way to do business. I would suggest that you do not use them unless you have a few days to spare. Never book Air Tran when you are trying to make someplace on a deadline, such as a cruise. Customer service does not tell the truth, they denied having any knowledge of people not being able to check in on line such as myself, but I have since found out it is a common practice. They block your confirmation number once your paid for seat has been given away.

Last edited by Jack2278; Mar 16, 2010 at 8:07 PM. Reason: Left out a point

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