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Old May 24, 2011, 3:43 PM
sbison sbison is offline
 
Join Date: May 2011
Posts: 2
Default Customer Service at American Airlines--Non existant!

9:25 flight from LAX to Dallas cancelled after boardinig plane and having attendants do cross check?? ---then after standing in line for nearly 2 hours, booked new flight for 4:50pm. Flight again cancelled but nothing posted, no announcements, and another hour plus in line to schedule a flight 24 hours later. Then went to get bag (brand new--never used "spinner" type) and a wheel was broken off. Supervisor in baggage claim area where hundreds of other passangers were looking for bags, said go to the baggage claim service line (200 plus people in line) so waited in another line for hour and a half to have customer service rep say "American assumes no liability for items protruding from baggage". Not one person throughout a 14 hour day was helpful and extra help was nowhere to be seen. 2 baggage claim reps with over 200 people in line several times throughout the day!
 

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