Baggage Problems Had any problems with your baggage on AirTran Airways?

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Old Nov 19, 2008, 4:06 PM
noodles76 noodles76 is offline
Join Date: Nov 2008
Posts: 1
Default Bagage Size Ripoff

I flew from Tampa to Charlotte. I was charged $39 each way because the bag was oversize. The website clearly states that the bad cannot be over 62" so I measured before I left my home and the bag was 60".

When I go to the airport, they used a measuring tape that is cloth and measured the height from top to bottom from the very bottom, around the corner and all the way to the middle of the top. It measured in 2.5 inches too long and the bag was considered oversize.

So, i just left it at that, but when the same measuring technique was used in Charlotte, I got ****** off. I explained to the agent the the measurement was not taken correctly and she told me that is how they are told to measure.

I called Airtran customer service and they said if that is procedure, then they can do nothing.

Just for everybody's information, the manufacturers website verifies my measurements of 60" and I called Airtran back to let them know and they told me that the manufacturers website must be wrong. GO figure.


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