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My flight on January 19 from Paris to Houston got cancelled and I was given 19th January Paris to Detroit to Houston connecting flight and our luggage was sent. That flight was overbooked so we were given a 20th January morning flight from Paris to Houston.
The reason was told to us that the gate was changed and I was not available at the gate but I was sitting at the gate since 9 am for the flight of 4 pm. Upon argument, I was denied board and denied new tickets (I felt racial discrimination) we were not given hotel accommodation either. Without internet and night time we were not able to book any hotel by ourselves and ended up staying at the airport. When we landed at Houston airport; two of the 6 bags arrived damaged and 2 are still missing. I recorded the behavior of the customer care agent who sent us out of the terminal to buy or get a free ticket we came out of the terminal with all 3 passengers' passports keeping 66 year old my mother in the side terminal which made her exit to Paris difficult which turns into involvement of airport security involvement. I am still waiting for my bag. The airport mentioned that it would come there then they'll send me here. No one has called me yet. So overall experience sucks due to 1/ flight cancellation, 2/ overbooking of flights, 3/ Racial Discrimination & inappropriate behavior by air france staff, 4/mismanaging luggage and missing baggage.
I have testimonial videos from other customers who have the same issues on that day.
Thanks