[Gep]

Hi everyone,

I recently bought a flight from Rimini (Italy) to London Stansted (UK) with Ryanair. Unfortunately, the flight was canceled and rescheduled for the following day (they say delayed).

I won't go into all the details, but it was a terrible experience ...
Eventually I left the airport and spent the night at a friend's place in Rimini and returned to the airport the next day, when thankfully, the flight to London took off.

Due to the delay, I missed my first night's hotel stay in London, so I submitted a compensation claim for reimbursement. After 20 days, Ryanair responded, stating they don't reimburse prepaid expenses.

What was I supposed to do? Not book the hotel in London because there's a chance Ryanair might not get me there on time? And if Ryanair had been on time for once, where was I supposed to sleep? Under a bridge?

Below is their reply. Has anyone else experienced this? What is the right way to respond? Are there any specific EU laws that apply?
I can't believe that after all we've been through, Ryanair won't even reimburse one lost night at the hotel.

Thanks a lot!
Giorgio

We sincerely regret the delay on your flight FR6036 from Rimini to London Stansted on the 26th June.
Please be advised that once a customer arrives in their destination airport, Ryanair has no further liability for any further costs incurred.
Moreover, please be advised that as per our policy, Ryanair is unable to consider prepaid expenses, therefore we are not in a position to process your request for reimbursement.