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Old Dec 16, 2014, 4:18 PM
Avraham_Goldstein Avraham_Goldstein is offline
Join Date: Dec 2014
Posts: 1
Exclamation Thanksgiving Family Disaster due to American Airlines

On November 26, 2014, my wife Deborah Eisen and I were supposed to travel to Toronto, Canada, for the unveiling of her grandmother’s tombstone, which took place early the next morning. Our tickets were with American Airlines, departing at 6pm from LaGuardia Airport.

Our flight was delayed twice and at 7pm, American Airlines announced that the flight was cancelled. We called American Airlines’ 1-800 number and they told us that they booked us onto an Air Canada flight leaving at 8:30pm. They instructed us to go to any American Airlines counter to get vouchers to bring to Air Canada.

We did as instructed – received two vouchers and brought them to Air Canada, who gave us two boarding passes for their 8:30pm flight. We boarded the plane, which was half empty. A few minutes before takeoff, an Air Canada agent came on-board and told me that I do not have a ticket. She said that American Airlines issued my wife’s ticket but never issued mine, took me off the flight, and confiscated my boarding pass.

I was humiliated and suffered a lot of emotional distress. My pregnant wife was forced to travel alone. My portion of the trip, which was $900, was wasted. My in-laws came to Toronto separately for this unveiling. They paid for upgrading their rental car in Toronto to accommodate me, the fifth adult. Consequently, they wasted their money on this upgrade. All this happened over an utterly careless mistake on American Airlines' part!

We called American Airlines' customer service. However they refused to discuss this matter on the phone and told us to use email instead.

I have emailed American Airlines' customer service on Wednesday, December 3rd, telling them the story and asking to talk to someone in American Airlines about compensating us. Within minutes I got an automated reply, confirming receipt of my email. However, until today, December 16th, American Airlines ignored me and did not reply to my email!

I have posted this story on Facebook and twitter, including the scans of the vouchers issued by American Airlines, on Monday, December 8th. Immediately, the paid twitter agent-propagandist of American Airlines replied to my post, stating that their Customer Relations replies to all emails and even mocked me, writing "Thanks for your patience".

Here is this tweet -
Old Dec 18, 2014, 8:47 AM
bilingual bilingual is offline
Join Date: Oct 2010
Posts: 84

This is really a clear case complaint, however if i was you i would direct the complaint to Air Canada as well, regardless of the issue error at American, Air Canada took your vouchers and issued your boarding-passes, allowed you to board and then took you off the flight, this is incompetence at worst!
american airlines, customer dissatisfaction, customer relations, egregious behaviour, fraud

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