Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Thread Tools Display Modes
Old Aug 12, 2008, 2:58 PM
Skamom Skamom is offline
Join Date: Aug 2008
Posts: 2
Default poor customer service

My husband and I just returned from our first and only trip on US Airways. We were supposed to fly from JFK to Phoenix and then on to our home in Ontario, Calif. It sounds easy! Because boarding was delayed by 15 minutes for some unknown reason, once we did board the weather pattern changed and we had lost our window of opportunity to leave. As a result, we sat in the plane for 3 hours with no offer of water or anything. After we finally did leave, they ran out of food to purchase by row 9. Of course beverages are for purchase now also.So our 4+ hour flight turned into 7+ hours. Naturally we missed our connection in Phoenix and the next 2 flights were booked completely. We eventually left Phoenix at almost 10pm! It was incredible.
We have had much better treatment and efficiency in other countries than in our own. It is honestly easier to travel in other countries than in the US.
We finally got home by 11 pm totally exhausted.
The staff tried to do their best, but it is awful.
(I didn't even mention the fiasco at the gate at JFK!)

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Delta Customer Service,Poor at Best jrack85 Delta Air Lines Complaints 12 Feb 18, 2012 3:13 AM
Customer Service Poor Customer Service TRACKING NUMBER: A00003347014-00019 mblagg Customer Service 2 Jun 27, 2009 1:32 PM
Canceled / Delayed / Overbooked Poor planning and customer service nuggehalliv Delta Air Lines Complaints 1 Jun 29, 2008 5:44 PM
Customer Service Mechanical problems, poor customer service! Mattozzi Delta Air Lines Complaints 2 Sep 30, 2007 3:40 AM
Customer Service Poor Service Jakester1010 American Airlines Complaints 0 Aug 1, 2007 9:05 PM

All times are GMT. The time now is 12:06 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020