[lekker]

Hi

My baggage was damaged on a trip with Eithad last year and i sent them several emails in this regard. I received 1 reply asking for information to prove that i flew with them, photos of the bag, etc. I sent them the required info along with requested photos. Since then it has been over a year and i have not received a response. I have sent them several emails and even filled in the online feedback form, but there is NO response. Its like once i have flown with them, they dont care anymore. My family has used Etihad over a number of years and we will not be using them anymore!

[Etihad Representative]

Hi there, we are sincerely sorry to learn of your experience. Is it possible for us to get your RQID, INTR or PIR number (anything you can give us) so we can look into this for you? We apologize for the long delay regarding your case, and we are here to help. *ED

[lekker]

HI. I am still waiting on the issue above to be resolved. I sent all my documentation and the issue is still unresolved. I would NOT recommend anybody to fly this airline. I get mails saying 5 star service but it not true - my issue is still unresolved after 50 emails!