#1  
Old Oct 6, 2013, 7:43 PM
nmeltzer nmeltzer is offline
 
Join Date: Oct 2013
Posts: 2
Default Jet Blue On-Line Reservation Failure

On 05/28/2013 at 6:53 PM we made a reservation for to fly on Jet Blue flight 775 on Oct 10th from JFK, departing at 9:00pm to MSY arriving at 11:17pm at a cost of $263.90. My daughter was assigned seat 4B.

We found out today that although we have a print-out from our original reservation, the web site never processed our charge card and the reservation was lost. When we called today and spoke with Sydney crew member #31338 we were told there was nothing she could do and refused to allow us to speak with her supervisor or provide name or tel #. She actually accused us of trying to scam her. We re-booked the same flight on the telephone today at a cost of $399.90. We are requesting a refund of the difference between the cost we paid today and the original cost had the web site worked on 05/28/2013.
  #2  
Old Oct 8, 2013, 6:50 AM
bilingual bilingual is offline
 
Join Date: Oct 2010
Posts: 84
Default

Quote:
Originally Posted by nmeltzer View Post
On 05/28/2013 at 6:53 PM we made a reservation for to fly on Jet Blue flight 775 on Oct 10th from JFK, departing at 9:00pm to MSY arriving at 11:17pm at a cost of $263.90. My daughter was assigned seat 4B.

We found out today that although we have a print-out from our original reservation, the web site never processed our charge card and the reservation was lost. When we called today and spoke with Sydney crew member #31338 we were told there was nothing she could do and refused to allow us to speak with her supervisor or provide name or tel #. She actually accused us of trying to scam her. We re-booked the same flight on the telephone today at a cost of $399.90. We are requesting a refund of the difference between the cost we paid today and the original cost had the web site worked on 05/28/2013.
If you have an email where it is stated that the booking is confirmed and paid , you should have a legitimate case you easily can win.
  #3  
Old Oct 11, 2013, 2:23 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
Default

Small claims court. If you really have a confirmation, printed out at the time, you will win. They will back off before you get to court.
Reply
Tags...
Tags
customer service, refund, reservation

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service no refund after cancellation with technical failure pabu British Airways Complaints 6 Aug 14, 2011 10:58 PM
Customer Service Credit for system failure Super2011 Southwest Airlines Complaints 0 May 24, 2011 2:29 AM
Canceled / Delayed / Overbooked Spirit of failure kingbad Spirit Airlines Complaints 1 Jul 8, 2010 7:17 AM
Delta Security Failure lmo913 Delta Air Lines Complaints 12 Aug 23, 2009 2:44 AM
LAN Chile - bookings system failure jetsetvagabond Other Airline Complaints 2 Feb 15, 2009 1:36 AM


All times are GMT. The time now is 11:05 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023