[retired traveler]

SENIORS BEWARE IF FLYING KLM- AIR FRANCE-OR- AIR ALITALIA ON LUGGAGE CHARGES MAKE SURE YOU READ ALL THE SMALL PRINT IF YOU BOOK ON LINE BECAUSE THEY WON'T TELL YOU ABOUT ANY OF YOUR FLIGHTS POLICY'S
Well surprise surprise just as we expected Alitalia just phoned us and said because we stopped for the four days in Paris the carry on weight of 12kg.would not apply for the second flight booked with KLM to Rome and the 8kg would apply so this is why we were charged $55euros for the excess weight if we had only a connecting flight instead of a layover it would have not applied just as we expected no one wants to take ownership on a problem booked on the KLM website we should have been told this situation would apply we will sadly not use your web site or airline again and will make sure our story on how seniors are treated gets out

SENIORS BEWARE IF YOU USE KLM WEB SITE AND THEY USE AIR ALITALIA AS A CARRIER, THEIR LUGGAGE POLICYS WILL COST YOU MORE MONEY.AFTER YOU HAVE NO OPTION BUT TO PAY DON'T EXPECT KLM TO HELP YOU WITH IT THEY WILL PASS THE BUCK SAYING YOU HAVE TO DEAL WITH AIR ALITALIA EVEN THOUGH YOU BOOKED THROUGH THEM AND OUR EXPERIANCE WITH THEM IS ONCE THEY HAVE YOUR MONEY YOU ARE OUT OF LUCK GETTING ANYWERE SO SENIORS MAKE SURE YOU KNOW WHAT YOU ARE BOOKING (READ ALL THE FINE PRINT)ON ALL SEGMENTS OF YOUR FLIGHTS.

We understand your sentiment regarding your experience with KLM, Air France and Alitalia. However,
after careful consideration, we can only stand by our previous statements: as this flight was operated by Alitalia, they should be the ones to handle your claim. We are sorry to hear that they've been referring to KLM and we can imagine that being sent from pillar to post is not ideal. Unfortunately though, we are unable to assist you further.

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