[jmccauley4862]

For almost a year now, I've had a problem where about JetBlue's reservation process hangs at payment. I have a very standard technical environment (Win7, IE8, all software current) and have repeatedly contacted JetBlue about this issue.

"very concerned" ... "thank you for speaking up" ... "call and we'll book it manually" ....

Nothing.

Actually, that's not quite true. I now notice that their special process to report problems on their web site now has a selection specifically to report that the payment process hung up.

Do you think perhaps their priorities are wrong? Wouldn't it make more sense to fix the reservation process than to develop special functions to report bugs in it?

At this point, this is clearly a management issue. They simply don't care.

[nmeltzer]

On 05/28/2013 at 6:53 PM we made a reservation for our daughter to fly on Jet Blue flight 775 on Oct 10th from JFK, departing at 9:00pm to MSY arriving at 11:17pm at a cost of $263.90. My daughter was assigned seat 4B.

We found out today that although we have a print-out from our original reservation, the web site never processed our charge card and the reservation was lost. When we called today and spoke with Sydney crew #31338 we were told there was nothing she could do and refused to allow us to speak with her supervisor or provide name or tel #. She actually accused us of trying to scam her. We re-booked the same flight on the telephone today at a cost of $399.90. We are requesting a refund of the difference between the cost we paid today and the original cost had the web site worked on 05/28/2013.