Old Nov 19, 2016, 8:05 PM
bwccolorado bwccolorado is offline
Join Date: Nov 2016
Posts: 2
Angry Unaccompanied Minor Fee

I purchased tickets for my sons, aged 15/17, by calling United on 7 September. The representative entered their details, as I could not purchase the tickets online due to their ages. There was no stated requirement or charges for unaccompanied minor, and the flight was booked. On November 19, 2016, my boys checked in at the ticket counter with their mother, were given boarding passes by United, and proceeded to the gate. The ticket agent indicated their mother did not need to go back with them. As they attempted to board, the gate agent, Cedric, prevented their boarding, indicating they were in violation of the unaccompanied minor policy. He indicated the policy was changed in 2015 to align with other airlines, and directed them back to ticketing. Not only is this false, as American allows a 15 year old to fly unaccompanied, but United had two opportunities to raise this issue before my boys arrived at the boarding gate! This should have been addressed during my original purchase or at their DFW check in, but was not. As a result, we have all been greatly inconvenienced, and I have been held hostage to a $300 expense just to see my boys for the holidays!

Note that I spent over an hour (45 mins waiting) on the phone with the call center, speaking with Grace and the supervisor, Stacy. The call was a waste of time, as I was told only the ticketing agent at DFW could respond to my complaint. When asked to provide a number to call...I was advised there was no number. ...all she could offer was "sorry"... So I advised Stacey that "sorry" does not address the issue. And, that I would be notifying DOT's Aviation Consumer Protection Division (ACPD), this site, and writing to United directly.
Old Nov 26, 2016, 10:06 PM
bwccolorado bwccolorado is offline
Join Date: Nov 2016
Posts: 2
Default Mistake partially corrected

United did admit the mistake and refunded the initial fee. I hope to have the return fee reversed as well.
unaccompanied minor

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service airberlin - unaccompanied minor service = dreadful Harjam Etihad Airways Complaints 0 Nov 18, 2013 1:30 PM
Unaccompanied minor airberlin = dreadful Harjam Other Airline Complaints 0 Nov 18, 2013 1:29 PM
Airberlin - unaccompanied minor service Harjam Other Airline Complaints 0 Nov 17, 2013 11:08 AM
Customer Service Unaccompanied minor Boarding Pass issue stlouisff American Airlines Complaints 8 Oct 22, 2011 5:49 AM
Canceled / Delayed / Overbooked Unaccompanied Minor tsantiago Delta Air Lines Complaints 3 Aug 9, 2008 1:40 AM

All times are GMT. The time now is 2:23 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020