Reply
Customer Service
COMPLAINT: special assistant

 
Thread Tools Display Modes
  #1  
Old Nov 12, 2016, 8:26 PM
Robert W McAllister Robert W McAllister is offline
 
Join Date: Nov 2016
Posts: 1

Unfortunately, this is completely unacceptable. On 11/2/16 Frontier Airlines had non-working kiosks that formed long, long lines. Your alleged "special assistant" did nothing to help us. In fact, she made it all worse by tearing up boarding passes right in front of us and then FAILING to say anything about our having to cancel the flight right away. Why, when she knew we would not be using them, would SHE not have cancelled them right then? Frontier set us up for this fraud and you have lost years-long faithful flyers. We will certainly contact with the Airline Complaint website, the BBB, our Congress person, and everyone we know on social media to report your egregious error and complete failure of customer service.

BTW my husband is 87 years old. This is actually elder abuse.

On 11/11/2016 12:53 PM, Frontier Airlines wrote:
> Recently you contacted us for personal assistance.
>
> Your request and our response is displayed below.
>
>
> Subject
> ---------------------------------------------------------------
> Frontier Airlines: refund
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response Via Email(Jazfere) - 11/11/2016 12:53 PM
> Dear Robert,
>
>
>
> We are sorry to hear that you were unable to use your outbound flight.
>
> all tickets must be cancelled prior to flight departure. Unfortunately your email contact was submitted on October 09, 2016 at 03:42 PM, which was after your departure time. Therefore we were unable to cancel your travel and the ticket no longer has any value.
>
>
> Sincerely,
>
> Jazfere
> Reservations Specialist
> Frontier Airlines
>
>
> Auto-Response - 11/09/2016 03:42 PM
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
'Special fare' then not so special today tadpole Etihad Guest Complaints 0 Jan 4, 2012 2:02 AM
Canceled / Delayed / Overbooked No consideration for special needs, employee incompetence ryoung United Airlines Complaints 0 Mar 17, 2007 4:09 AM


All times are GMT. The time now is 1:20 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors