Customer Service

Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?

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Customer Service
so this is what you get when you help in a medical emergency....

 
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Old Aug 13, 2011, 10:03 PM
sdlevitt sdlevitt is offline
 
Join Date: Aug 2011
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I used my frequent flyer points for an upgrade to first class on a red-eye from LA to NY. I am an RN. There was a medical emergency within the first half hour or so into the flight. I volunteered to help as an RN. There was no one else medically certified stepping forwards that could also help out.

I have no issue with volunteering my skills-----BUT, I did not get to sleep. I did not use my FIRST CLASS seats for most of the entire flight. And when I wrote to Continental asking just for a refund of the points for the upgrade ---I received NO ANSWER whatsoever to my request. This is so sad and poor customer service.

The patient needed assistance -- I did the right thing - but I really wish that Continental would have done so also -- ad it was such a small request. As it is also my nursing license-- you can bet that if there was a problem I would have heard...
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Old Aug 14, 2011, 5:14 PM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745

I agree they should have done something for you. Perhaps some more messages. Just 30 mins into the flight, I wonder why they didn't turn the flight around?
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