[Clay]

My second complaint concerning Delta Airlines was on Aug. 1, 2006 and stretched well into Aug. 2, 2006. Delta actually added a stop to our flight home at the last minute. We were to go directly from Atlanta to Raleigh on flight 1110. At the last moment before boarding, we were informed that we would be making an extra stop in Greensboro, NC to drop off a group of teenagers. We did make such an extra stop. That is not the service I paid for. I paid for a direct flight and that is not what I received.

Since we were traveling with young children, the delays caused by Delta's choice of added stops created great hardship on our children who were not fed properly and were kept up past bed time far exceeding even the Pacific time zone.

Michelle Schrader with customer care returned a polite but completely dismissive letter to me on Aug. 24, 2006. No compensation of any sort was made.

My family has made numerous flights subsequent to the events of late July. WE DID NOT FLY WITH DELTA, AND WILL NOT AGAIN UNTIL COMPENSATION IS MADE. The experience was entirely too ridiculous and unprofessional. I have often wondered why Southwest is making money and Delta is often rumored in bankruptcy. I now know why.

[dragonfire7.delta.com]

not rumored to be in bankruptcy, they ARE... but scheduled to emerge sometime in the next couple of months