Old Apr 24, 2007, 1:53 AM
linda donahoe linda donahoe is offline
Join Date: Apr 2007
Location: Lakewood Colorado
Posts: 1
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Default boarding pass not scanned at airport

I flew from Denver to Dallas on March 30. Because the ticket agent didn't scan my boarding pass, when I went to DFW on sunday, my ticket was invalid. They forced me to purchase a one way ticket for $674.00 plus a $20.00 cancellation fee. The original ticket price was $218.00.
They have record of me checking in on line, but no record of me being on the flight. I'm thinking this is not only unfair, but isn't it a breach of homeland security??? They don't have a record of someone being on their airplane?? It's so frustrating. I'm doing everything I can to get the word out.
Old Jul 24, 2012, 5:22 AM
Trinety217 Trinety217 is offline
Join Date: Jul 2012
Posts: 1
Default Same thing happened to my relative

Same thing just happened to my relative. What did you do about it? I filed a complaint but I don't know if I'm gonna get a response.
Old Jul 24, 2012, 7:57 AM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

File a complaint with the DOT. There is a link on the quick links on this page.

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