#1  
Old Mar 18, 2013, 6:40 PM
CNK CNK is offline
 
Join Date: Mar 2013
Posts: 2
Thumbs down Refusing Paying Compensation

On December 20th 2012, my flight was cancelled by Lufthansa due to technical problems with the aircraft, as announced. Cancellation was announced by Lufthansa after my timely check in and presentation at the announced boarding gate without Lufthansa offering to me any information as to if the flight would be rescheduled or when that would happen. Furthermore, please note that (a) no actual assistance was provided to me by Lufthansa or its agents other than an offer for accommodation somewhere and a phone number for me to call and rebook my tickets, (b) no alternative flight was offered to me or any other information as to my rights as per article 14 of the Regulation (c) no compensation was offered to me under article 7 of the Regulation and no reimbursement or re-routing was offered as per article 8 of the Regulation...
Lufthansa, still denies to follow the EU Legislation, and does not compensate me, by using funny excuses...
  #2  
Old Mar 20, 2013, 12:48 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
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Have you escalated this complaint. I they think the problem was exceptional crcumstances, you shoud take it up with the competant authority. I can't tell who that is as you don't provide any deails.
  #3  
Old Mar 20, 2013, 9:51 PM
CNK CNK is offline
 
Join Date: Mar 2013
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thank you for your reply. What kind of more info you need?
  #4  
Old Mar 21, 2013, 1:52 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
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Where you were departing from and where you were going. This inform you who the competant authority is, and what level of compensation you are entitled to under rule 261.
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