Old Mar 29, 2016, 9:24 PM
WEW WEW is offline
Join Date: Mar 2016
Posts: 1
Exclamation 500-mile Upgrades

Checked your 500-mile upgrades lately? On March 23, AA arbitrarily decided to "adjust" your 500-mile upgrade account. They deducted 5 upgrades from my account and 10 upgrades from my wife's account. Both of us are Exec Plat. No explanation. Nothing in writing. Something about "reconciling the airport system with AA.com."
Both of our 500-mile upgrade account balances have been unchanged for the past 4 years or so We have received monthly emails showing our account balances.
This is the height of arrogance on the part of AA. In their way of thinking, no explanation is needed or will be given. I spent an hour on the phone with the Exec Plat desk and Customer Rep. Then sent an email to Customer Service (for which there is NO phone - a service industry with NO Customer Service phone??).
Check your account.
500-mile upgrades, aadvantage, customer service, executive platinum

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Frequent Flyer Program 8,000 mile scam SpiritAirlineComplaint Spirit Airlines Complaints 0 Sep 26, 2014 1:52 PM
Frequent Flyer Program No mile for flight! wowc8 Etihad Airways Complaints 0 Jan 19, 2012 5:03 PM
Frequent Flyer Program Not enough Sky Mile seats! tomNY Delta Air Lines Complaints 1 Jun 7, 2011 6:40 PM
Customer Service BA fees and upgrades mars6423 British Airways Complaints 4 Nov 26, 2010 5:25 AM
Frequent Flyer Program Unusable upgrades John I Delta Air Lines Complaints 0 Apr 14, 2007 4:30 AM

All times are GMT. The time now is 3:35 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020