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Old Jun 16, 2008, 3:32 PM
Scott Abcug Scott Abcug is offline
Join Date: Jun 2008
Posts: 1
Angry AA: incompetent, dishonest, unconscionable

My son and his wife were to leave on their honeymoon at 8:00 am yesterday from NY JFK to connect in San Juan P.R. for Antigua.

The flight was delayed because the cargo hatch would not close. They missed their connection, which was over-sold anyway.

They were given a $24 food voucher and a dirty "hotel" room they described as a jail cell.

They're still there even as the meter ticks on their 5-star resort in Antigua.

AA refuses to pay for the unused resort charges, claiming it's not their fault!! (They are now trying to change the reason for the delay as "weather related.")
Old Jun 16, 2008, 9:45 PM
ChrisH ChrisH is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: Oct 2007
Posts: 214
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Have your son, and his wife talk to AA, and seek being rebooked onto another airline, that can get them to their destination. Being as though this IS AA's fault (mechanical reasons, if cargo door wouldn't latch), they can rebook you onto another airline. I cannot see how they can change it to "weather reasons", unless there was weather in the area, that they are now trying to use as a scapegoat.

As for seeking reimbursements for hotels/ loss time at work, etc.; the airlines do not do this, and really isn't worth fighting for. I would just seek a voucher for the troubles, and being rebooked onto another airline, if AA has nothing to get them to their destination soon.

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