Old Aug 24, 2007, 7:29 PM
ts ts is offline
Join Date: Aug 2007
Posts: 1
Default Customer Service

Our Thursday's 5:50 p.m flight was finally cancelled at 4:00 a.m. the following morning. At that time, because of the weather, they were unable to find any qualified pilots to fly the plane at that hour. When we called to rebook they informed us that it would cost over $300 to re-book unless, of course, we accepted a flight that would leave the following (2 days later) Saturday. Meanwhile all luggage was sent forward to our final destination. After several hours of waiting for an overworked call center employee we were informed the policy of charging for a flight change for a cancelled flight was a call center error, but by that time no earlier flights were available.

Past flights have been great, on-time and enjoyable and we had heartily recommended Southwest legendary service to our friends and business partners. But the real test of an airline is how they handle difficult an unexpected situations. Poor customer service and inadequate call center training means we can unfortunately no longer count on SouthWest. SouthWest was once a wonderful airline and we hope it can fix these problems before it becomes the next "People Express"

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
In-flight Issue customer service and reliability??? budrjc In-flight Issues 16 Dec 11, 2009 11:36 PM
Customer Service Customer(DIS) Service shaunag Delta Air Lines Complaints 5 May 25, 2008 4:49 PM
Customer Service customer service gzbradle American Airlines Complaints 0 Jul 30, 2007 5:43 PM
Customer Service Incompetent !!! customer service... grpa Delta Air Lines Complaints 0 Apr 14, 2007 4:25 AM
Canceled / Delayed / Overbooked Great Customer Service! david webber American Airlines Complaints 0 Mar 19, 2007 6:43 PM

All times are GMT. The time now is 6:36 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020