#1  
Old Feb 10, 2012, 8:39 PM
RockportTraveler RockportTraveler is offline
 
Join Date: Feb 2012
Posts: 1
Default Lufthansa Draconian Fee & Tax Charges

I booked a RT flight on Lufthansa for travel from Boston, MA, USA through Frankfurt to Jeddah, Saudi Arabia last May 2011, which I had to cancel due to a change in work plans. Lufthansa gave me a credit for the flight cost ($1,593.18 USD), and informed me that there would be a rebooking fee of $250 USD due to the fare class used on that reservation. I used this reserved amount to book a RT flight this February (2012) from Boston to Oslo, Norway. The cost for this flight is: $871.96 USD, which is $721.22 dollars less than the original flight that was cancelled. However, when reserving the current Bostton/Oslo flight in January, the booking agent still charged me $290.78 USD for the change fee plus taxes, despite the fact that I have already overpaid by over $700. She said that there was nothing she could do. To add insult to injury, since my (originally scheduled) flight to Jeddah, Saudi Arabia, was almost $1,600, the taxes I paid for that trip were larger than the taxes for the (currently scheduled trip) - a triple penalty: way overpaid for the trip, still charged a booking fee and assessed yet more taxes even though I have already paid too much taxes in the first place! I informed Lufthansa customer relations online about this problem, but they said they do not deal with "these types of problems"! This is a truly draconian business practice, that - as an owner of multiple businesses and a frequent flyer - I am amazed. I generally have liked Lufthansa's service over the years, but this is truly unfair business practices. While I am not looking for a refund of the unused portion of my original ticket, I do hope that Lufthansa will do the right thing and refund these truly unreasonable and unjust fees.
Reply
Tags...
Tags
fees, lufthansa, rebooking, taxes

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
change charges-KLM #669 skm KLM Complaints 1 Jul 28, 2011 6:30 PM
Check-in / Boarding Lufthansa sucks Clemens Lufthansa Complaints 3 Mar 16, 2011 12:12 AM
Check-in / Boarding Bad experience on Lufthansa KShearer Lufthansa Complaints 4 Feb 11, 2011 5:55 AM
Check-in / Boarding Lufthansa Nightmare. mpjo Lufthansa Complaints 0 Dec 19, 2010 5:27 PM
BMI - Baby charges Guapo_p Other Airline Complaints 2 Jun 3, 2008 10:28 PM


All times are GMT. The time now is 10:23 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020