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Customer Service
COMPLAINT: Southwest took my money, yet I don't fly

 
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  #1  
Old Sep 11, 2013, 6:48 PM
StuckInDenver StuckInDenver is offline
 
Join Date: Sep 2013
Posts: 2

I wanted to share a story of Southwest Airlines so others do not run into the same mess I did. Southwest Airlines has always been my airline of choice..UNTIL NOW. I had to cancel a trip last year for my spouse and I and was credited the money to use within a year, which is coming up on Sept 19th. I went to the website to book a trip for myself to use the credit within the 1 year to book a flight to Portland. Interestingly, the web site only allows me access to the funds from my ticket, but not hers because it is in her name, despite the fact that I paid for the 2 tickets. She is willing to release the funds and could speak to someone right now, but Southwest Airlines won't allow that either. So, my choices are that I am stuck paying an additional $400 of my money to buy the ticket OR I am out nearly $600 if I don't fly anywhere this weekend. There is no acceptable solution from the customer service rep who barely spoke English, nor was there an acceptable solution from the Manager I spoke with. Now, I have requested the time off of work, am out nearly $600 that I spent last year and no trip. This feels like robbery. I will NEVER fly Southwest Airlines again.
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  #2  
Old Sep 11, 2013, 7:59 PM
The_Judge The_Judge is offline
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Join Date: Oct 2008
Posts: 1,109

Tickets are non-transferable. It could be sugarcoated to make it sound nicer but that's the bottom line. Her ticket is hers, yours is yours, no matter who paid for them.
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
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  #3  
Old Sep 11, 2013, 8:06 PM
StuckInDenver StuckInDenver is offline
 
Join Date: Sep 2013
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Judge, I get it and the reason behind it. What I do not get is the lack of common sense used. If the person that owns the ticket (my spouse) offers me the credit since I paid for it and I she cannot travel this weekend, yhat answer should suffice for the airline. Common sense and common courtesy should trump hard fast rules over the bottom dollar.
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