Customer Service
COMPLAINT: slow, rude in refunding SWA flight cancelled by Hurricane Sandy

Thread Tools Display Modes
Old Nov 24, 2012, 2:12 AM
bwilx67 bwilx67 is offline
Join Date: Nov 2012
Posts: 4

Southwest called me on Oct 28 to inform me that my Oct 29 AM flight was cancelled due to Hurricane Sandy. It was an automated recording, and I listened and when it said, "press 2 (or whatever) to talk to a representative" I did. I figured since Southwest called me, all the information about my trip would be on the representative's screen when I finally got to talk to someone. I figured wrong. I had to retrieve my confirmation number and give it to him. He sounded like a petulant teenager. I asked if the trip would be refunded. He said something to the effect, "Yes, you can use these funds for future travel." and when I pressed him a bit and reminded him that it's SWA who was cancelling, not me, he did say that SWA would refund the entire purchase amount.
A couple of days later, when it was clear I wasn't flying to my destination that week, I called for the refund. The lady gave me some non-sense about one of my tickets being a business class ticket and therefore could only be exchanged for future travel. This was a clear and direct contradiction to what the SWA rep told me Sunday night. I threatened reporting them to the BBB.
I called a few days later and they said they'd refund the entire amount.
I did see two separate credits to my credit card, but they did not refund the entire amount. The amount remaining, in SWA's favor, is less than $1. I've called numerous times to get this remaining about credited back to my credit card. I get snarkly, rude customer service representatives . It's like they're playing a stupid little game. Now they're pushing me so that I'll be late for my expense report. I was going to try to get some extra frequent flyer points on SWA, given that I fly nearly every week. Now, though, I am switching to Delta and/or American Airlines.
Reply With Quote Share with Facebook


rude customer service, southwest airlines

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Super Storm Sandy - Disappointed in Virgin America wadeu Other Airline Complaints 0 Nov 5, 2012 6:46 PM
Customer Service Rude flight attendant, flight CO34 IAH to LHR March 20, 2010 dslov007 Customer Service 0 Mar 21, 2010 9:02 AM
Canceled / Delayed / Overbooked Flight Cancelled, Rude Staff, Weak Compensation nur American Airlines Complaints 4 Jun 17, 2008 6:50 PM
Customer Service Flights cancelled, delayed, missed, plus very rude staff roushl United Airlines Complaints 0 Apr 21, 2007 3:14 AM

All times are GMT. The time now is 5:08 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors