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Customer Service
COMPLAINT: Recent Southwest/Air Tran payment issues

 
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Old May 9, 2013, 1:32 AM
JeffG73 JeffG73 is offline
 
Join Date: May 2013
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Recently had an issue with the government booking my flight to Southwest. The flight was paid to Southwest however, the they booked me thru Air Tran. Though they are a "merged" company now, the payment wasn't showing up in Air Trans system since apparently, they are two disparate systems. It ended up being a stressful and frustrating experience.
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Old May 9, 2013, 1:34 AM
JeffG73 JeffG73 is offline
 
Join Date: May 2013
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I spoke to the whole issue on a youtube clip for school.

http://www.youtube.com/watch?v=oVDw7...ature=youtu.be
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