Flight Details :
MH 140 03 MAY 2011 SEAT 14D
MH 198 03 MAY 2011 SEAT 7C
Hello World ! Awaken to the brutality & "cruelty" of Malaysian Hospitality !
You would be LUCKY to get away alive they don't hesitate to even kill , my dog is treated more better than the way MAS Airlines treated me . Here is the Story ...
In the month of March 2011 I Contacted MAS CS
Suriabanum Omar
Customer Relations Department
Malaysia Airlines
Admin Building 1A, Complex A, SAAS Airport Subang,
47200 Subang, Selangor Darul Ehsan
*
Email :
[email protected]
Fax** : 603- 7845 7843
two e-mails dated Mar3rd & Mar 10th , asking about a long layover , in her e-mail she said that if there is a long overlay MAS would provide hotel accommodation. Then a week later before buying my ticket I e-mailed my flight details and ticket details asking her to confirm the hotel voucher before I paid for my ticket. I did not hear from her for over a MONTH and then 4 weeks later I paid for my ticket and paid for it in full .
BEGIN NIGHTMARE !
You know what its like 3 hrs prior check in , stress of travel and security, immigration and then boarding and even though it is midnight you try and stay away so you don't miss your flight . Got to Kula Lumpur KLIA at 4:20am went to the transfer desk asking saying that I have a connecting MAS flight at 10pm .
They contacted the Duty Manager Raj he said that he will be there in 10 – 20 mins and he was , told him what MAS Customer service promised me and showed them the e-mails on my laptop . He said he cannot provide any hotel accommodation and I have to sleep at the airport for 17 hours ! After I asked him what is the point of writing an e-mail 2 months prior and MAS promising and not delivering ? He said that he is signing off at 8:30am and the next Duty Manager will be briefed . And will come and see me at 8:30am .
I was stressed from travel , loss of sleep 4:20am so waited around for 5 hrs NO SIGN of this so called Duty Manager then at 9:30am I went to the transfer desk and asked what is going on , can you tell me that you are not going to honor your promise I can find my own hotel accommodation. Come on mate if you can shell out €1500 for a flight another €50 for a decent nights rest is not asking for too much it is just a travel expense . They ask me wait as the Customer Service dept opens at 9am and to their greatness she was in a meeting till 10:30am , maybe working out how to rob people at KLIA or kill few passengers for Body Parts .
Standing in front of the transfer desk from 4:20am till 10:30am was longer than my flight . Trust me it is not easy and don't wish that upon my enemy . You are longing for a shower and some rest and some food and here you are just hanging on the transfer desk for answers .
Then after fighting my rights and asking them WHY DID NOT THEY TELL ME THIS 2 MONTHS BEFORE I PAID FOR MY TICKET , I SHOWED THEM E-MAILS WHERE THEY PROMISED ME HOTEL , ASKED THEM IF THEY CAN SHOW ME E-MAILS SAYING OTHERWISE .
Finally they give me a hotel voucher , Hang On ...the TORTURE FOR FLYING MAS BEGINS ! In the voucher it says a full day's stay at Concorde Inn a nightmare of a place no one speaks english and staff harass you , will get more into this later .
The Hotel Voucher says NO MEALS so , Malaysian Hospitality means you should STARVE to death in KL . Then they can sell your body parts .
Well I said OK and just tried to hang in there and said well I will pay for my food just wanted to get out of there . As the Hotel desk was booking a Hotel I asked if there was a SAUNA as I wanted to use one badly and get some sleep , he said Yes and also pool .
Concorde Inn – Nice place to commit suicide as they staff will do everything for you all you have to do is check in . Checked in and then went to the Sauna a small bldg in the SAME compound adjacent to the Inn .
Staff show me the sauna and I am half thru my session , then she tells me the cost is $40 for a f Sauna my heart skipped a beat , I said to start with there is NO SIGN of tariff displayed and she deceived me to believing it was free as she never said a word till I was half way thru , Like just cheated me .
THEN I said well I was under the notion that it is part of the hotel service , I said I was at few hotels and if there is some service like massage they also tell upfront how much it would cost . I asked would you let people check into the hotel without telling them the room tariff ??
I said you have to contact MAS as they put up here , the staff said they would follow me around for the $40 , this started stressing me out and I started to get panic attacks all this drama from 4:20am , I went to have lunch and was so depressed and started throwing up and shaking . Then wrote an e-mail to MAS asking them for a Dr. As I was suffering anxiety and depression and this ordeal just did a relapse . NO RESPONSE TILL DATE A WEEK LATER !
Then after few hours of meditation I requested to see the Duty Manager who for heavens sake spoke English , he heard me out and said it was 40 Malaysian Currency which was about $15 I said well I am happy to pay that if they promise to let me live but $40 as they tried to steal off me was day light robbery ! He explained that they forgot to tell me it was the local curreny ...ummmh ! Very convenient or THEY TRIED TO ROB ME OF $40 , this is the hotel that MAS put me up ..maybe MAS are partners in crime , we send people to you ,you rob them and then we share the loot . If the person dies then its Christmas as we can sell the organs like body parts .
Then got to my flight at 10pm feeling sick and very DISSAPOINTED got to my destination ONLY to see my luggage which was booked in oversize counter with a FRAGILE sticker on it , was all broken with the handle broken, and this is hard plastic ice box with the FRAGILE sticker on it and they managed to break the handle off , I wonder what they would do FRAGILE stuff like artifacts or glass .
I have been flying for 25 years have frequent flyer miles with more than 10 airlines ,
MALAYSIAN AIRLINES IS THE WORST AIRLINE IN THE WORLD NO WONDER THEY HAVE 50 % OCCUPANCY , AND THE NEXT 4 FLIGHTS I HAD I MADE SURE THAT THE I SHARED MY EXPERIENCE WITH THEM so they can save themselves the misery or even killing themselves flying Malaysian Airlines .
And you now you know MH the Malaysian Hospitality stands for
6 hrs standing at the transfer desk
NO FOOD for the whole day
Some CHEAP motel where the staff try to rob you if you don't pay up they follow you around and threaten you
I apologized to MAS for flying with them and PROMISED as long as I live my family & friends will not fly MAS .
I hope they get what they deserve to win an award for
WORST AIRLINE OF 2011 !