[CRFQUEEN]

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Early Bird Check in is rip off. You pay ten dollars so that you can check in 36 hours before your flight. You go ahead and pay the amount and instead of getting your place in line you get EB-for early bird check-in. You are not allowed to print your ticket until 24 hrs before your flight anyways. You therefore do not know what you have until 24 hrs before.

I went to print my check in and get B 48. Now according to to SW, you aren't guaranteed an A but you mean to tell me that 100 people checked in before me-paid $10 extra or business class on a weekend and called in at precisely 36 hrs to the minute before the time of the flight?

I was very upset and called SW "Customer" phone number. They sent me to Customer relations...not an 800 number-214-792-4223. I spoke to the agent there who said that they had a "glitch" in the computer system and they would refund my money. I said well, what is Southwest going to do for me? I need my end seat. I then spoke to a supervisor who would not rectify the problem either. NOTHING. I spent the money and made sure that I was at a computer specifically at the time required to get an end seat. I did what Southwest asked of me and I paid for it. What did I get? NOTHING and no help from Customer Relations or the supervisor.

Southwest has always been the cattle car of airlines. So, you sacrificed a little and got to airport early and stood in line to get a decent seat. The change came: Then you had to check-in precisely at 24 hrs. prior to flight. Now there is Business Class, A-list, and the "pretend" Early Bird. Talk about common folk being made to to go to the back of the plane...but we'll throw you a bone~make sure it is a middle seat.

Southwest's Mission statement "We always try to do the right thing" is a LIE. They don't care and don't do the right thing, even when they are at fault.