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My partner and I traveled on Iberia Flight IB1001 (Madrid–Málaga) on October 8, 2025. We arrived in Málaga at 8:30 a.m., but our checked baggage did not arrive until 11:00 p.m. on October 9, 2025—a delay of more than 36 hours.

During that time, we contacted Iberia multiple times but received no meaningful information about the location or expected arrival of our bags. We were in Spain to attend and participate in a wedding, and without access to our luggage, we were forced to purchase essential replacement items, including formal attire, toiletries, and medication.

Iberia acknowledged responsibility for the delay but offered only €207.11 in compensation, claiming the delay “did not exceed one day” and that the offer was “final and binding.” This response is both inaccurate and inconsistent with the airline’s obligations under Article 19 of the Montreal Convention and EU Regulation 261/2004, which require reimbursement for all reasonable and necessary expenses resulting from baggage delay.

We have provided full documentation, including receipts for all purchases, but Iberia has refused to increase its compensation. We have also filed formal complaints with the Agencia Estatal de Seguridad Aérea (AESA) and the Spanish Consumer Protection Board, both of which are reviewing the airline’s handling of the case.

We are seeking full reimbursement of our documented expenses incurred due to the baggage delay and a formal acknowledgment from Iberia that its internal policies cannot override its legal obligations under international and European law.