[Emaroto]

On June 12, 2007 I reserved and payed for a ticket from San José, Costa Rica to Miami.

I recieved confirmation via e-mail from American Airlines that I bought the ticket.

On July 8th, at the time of my arrival to AA counter in SJO, the lady told me at the counter that I had not payed for my ticket. I opened my computer and showed her that I had payed for the tickect and showed the confirmation #. She gave the poor excuse that my credit card bounced and was not accepted when I knew that was not the case.

So I told her to personally call the bank to verify the my credit card is active and that she had screwed up. She said that AA did not have a telephone number at the Santamaría Airport. What a poor excuse.

At the end, I had to give her another credit card and supposedly buy again the ticket. I lost my flight, wasted 5 hours all due to AA´s poor training program.

The name of the lady at the counter is Silvia Camacho, whose lack of entreprenuership amazed me. Got robbed of my time by AA.

:twisted: :twisted:

[rudybjr]

A confirmation number just confirms that a reservation was made, not that it was paid for "ticketed". Also, she didn't screw anything up as she didn't book your reservation.

[jimworcs]

If I buy a ticket online, get a confirmation email.. I think it is reasonable to assume that I have bought at ticket. If AA say the payment bounced, they should have emailed the customer and told him so. It is pathetic how much morons who work for airlines will defend anything.

[aaneveragain]

I was booked on AA flight 133 at 3:30. Upon checking in using AA's automatic check in system, I was directed to the 4:30 flight. This flight was delayed, but I was issued a boarding pass and seat assignment. At boarding time, nearly 3 hours delayed, and 4 hours after I had first checked it, I was called to the desk by an agent named Happell. She took my boarding pass, threw it out, and refused to return it. I had been in first position for standby. As a result of her actions, I was not allowed to board the flight, even though I had purchased a ticket, checked in, and received a boarding pass and seat assignment, while other passengers, who arrived after I had, boarded. A full refund with any appropriate penalties for this action would be the only suitable remedy.

[txchampaign]

File against them in Court. AA gets away with treating people like cattle and they know it takes time and money to sue them, so they keep doing the same thing. I would take them to court. People are sick of this greedy airline taking advantage of people. AA staff are rude, greedy and incompetent people.