Reply
Canceled / Delayed / Overbooked
COMPLAINT: After 24 days still waiting for a reimbursement

 
Thread Tools Display Modes
  #1  
Old Aug 8, 2016, 12:15 PM
jackeye jackeye is offline
 
Join Date: Aug 2016
Posts: 1

I booked a flight which was delayed and was asked to choose between a different flight or a reimbursement, I chose the reimbursement.
After going through the links in the email sent by them I thought it was being taken care of... it wasn't. After a week I called them and they said the email did nothing and that reimbursements are only filed if people call them. So I lost a week but at least i thought now it was coming through. After another week and a half nothing, so i call them again.. Now the Indian accent vueling worker says I might need to wait from 48 hours to a MONTH! I say NO, this is ridiculous and that i need the money for my trip, which by that time was two weeks apart. He replies he'll send an email on that exact day for me to carry on with my reimbursement.. which I never received. Today it's the 24th day that I'm waiting for a reimbursement and I leave for my trip in 8 days. What else can i do? Where do I file a formal complaint?
Thank you
Reply With Quote Share with Facebook




Replies:

  #2  
Old Aug 8, 2016, 2:33 PM
Sidewaysrob Sidewaysrob is offline
 
Join Date: Feb 2015
Posts: 47

Under the EU rules there is form to fill out and a National office to file it with depending on your EU departure or arrival city.

Form:
http://ec.europa.eu/transport/passen...nt_form_en.pdf

Web site with a list of addresses to send it to:
http://ec.europa.eu/transport/passen...ent_bodies.pdf
Reply With Quote Share with Facebook

Reply

Tags
delayed flight, reimbursement, vueling


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
In-flight Issue Bad service in reimbursement franken56 Emirates Complaints 0 Nov 30, 2015 10:24 AM
Baggage Problems Etihad lost baggage 4 days before wedding - It is still missing 60 days past joshiakash28 Etihad Airways Complaints 0 Aug 26, 2014 12:43 AM
Canceled / Delayed / Overbooked Air France - Baggage Fee Reimbursement aagar2003 Air France Complaints 0 Mar 29, 2013 4:39 AM
Spend Days Waiting and Kiss Your Luggage Goodbye JetBlueLoser JetBlue Airways Complaints 1 May 25, 2010 1:33 AM
Baggage Problems 67 Days and Still Waiting for a Response for my Lost Bag terrinicole United Airlines Complaints 1 Jul 10, 2007 11:23 PM


All times are GMT. The time now is 6:09 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors