Old Jun 27, 2018, 4:01 PM
[email protected] runco@earthlink.net is offline
Join Date: Jun 2018
Posts: 1
Default Abysmal 1st class service & unsafe flight

CAUTION IN FLYING AMERICAN INTERNATIONALLY: Recent flight on American 1st class service from Heathrow was beyond deplorable. Importantly, was unsafe!
Our service was the worst imaginable after spending $14000, flight #81 on 6/11/18! American refused any compensation or consideration, multiple times. The flight was a medically serious situation, as my wife had emergency surgery in Prague; 6 days before the horrendous flight.
The flight attendants ignored her when she cried out in pain. American’s antiquated 1st class cabins are beyond obsolete compared with BA, and Delta – my recent flight's experiences. We had flown British Air to Europe two weeks earlier. The BA 1st class flight was luxurious; where American’s service was deplorable. The final meal was a “Hot Dog” in 1st class – REALLY!
My partner flew American 1st class to Japan recently and had the same, terrible service. I suggested American send their flight crews to Delta in British Air for training. American’s customers meet with extreme electronic bureaucracy when filing complaints. I will avoid all American International first class cabins going forward and seek alternative carriers. The international DFW area flying public is left with very few choices in DFW. Sounds monopolistic!
Frustrated and Furious Platinum “For Life” Member.
Old Oct 15, 2018, 8:02 AM
AADFW AADFW is offline
Join Date: Sep 2007
Posts: 117
Default First Class?

AA no longer offers service in F to Japan. The only true International F that is offered is on the 777-300ER. Are you sure that you and your friend weren't in business class?

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked Abysmal Customer Service kjpoth United Airlines Complaints 0 Feb 8, 2017 4:46 PM
Customer Service Extortion and abysmal service frequent traveler 22 Lufthansa Complaints 0 Oct 17, 2016 6:21 PM
Customer Service Second Class Service in First Class Cabin pvogel United Airlines Complaints 11 Jun 18, 2012 2:51 PM
Check-in / Boarding First Class Ticket, third class service Hank Man Check-in / Boarding 4 Feb 11, 2012 1:29 AM
In-flight Issue First class ticket, Economy class service...no more Delta lori29 Delta Air Lines Complaints 2 Jun 26, 2009 7:02 PM

All times are GMT. The time now is 12:39 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023