Old Jan 15, 2019, 5:02 AM
kdemersme kdemersme is offline
Join Date: Jan 2019
Posts: 1
Default Don't fly American when there is snow.

I am not looking for any compensation or apologies, just acknowledgement that they have received this complaint.

On Sun. Jan 13, 2019, the DC area was struck by a very bad snowstorm which grounded about 100 flights. My child and his group were in DC for the weekend for a conference and were scheduled to fly out on American Airlines at 11:30 from DCA (Reagan National.) They waited two hours in the airport to board the plane. Because they were the last to board, they had to check their carryon luggage at the boarding desk. After they boarded, American Airlines became the Laurel and Hardy of airlines. What should have eventually been a quick take-off became an almost 3 hour ordeal of de-icing, waiting in line for an hour or so, then de-icing again, then waiting again to take-off, then going back to the gate to deboard because of legal requirements on how long you can be on a plane, and then getting ready to board again only to find out that their flight had been cancelled.

Now, bad weather is bad weather, and it is understandable when airlines have to cancel because of weather. But when another airline can get their planes out and you can't, and both planes are going to the same geographic area, then you know something is not right. After finding the flight cancelled, the group waited over an hour in line to rebook their tickets on another plane the next day, and then took another hour to actually rebook the ticket. How it was described was that American had an understaffed ticket counter and one ticket agent who was described as moving 'like a sloth'. And then after tickets were rebooked, the group had to go in search for their luggage, which was brought off the plane 3 hours after they deboarded! This took them another hour. What started out at 11:30 am ended at 11:30 pm. Completely unacceptable.

So, in conclusion, please American, take a look at the other airlines like Southwest that still able to fly, or get their passengers rebooked quickly, and find out what you are do wrong. If you have to cancel a flight, cancel it. Don't play the 'let's board and wait to see what happens' game. My son, my entire family, will not be flying American Airlines ever based on this experience.

Thank you.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Another story from December 2010 snow strom ATMS British Airways Complaints 1 May 17, 2011 5:10 PM
Canceled / Delayed / Overbooked Stranded on December 19 at Newark during the snow storm ID-NJ Flights Canceled / Delayed / Overbooked 8 Dec 23, 2009 5:47 PM

All times are GMT. The time now is 1:31 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023