#1  
Old Jan 31, 2023, 12:20 PM
[email protected] kritchermail@gmail.com is offline
 
Join Date: Jan 2023
Posts: 1
Thumbs down Bait & switch

I starting booking a flight for two people using American FF miles in early December 2022.

1. I selected two tickets and began the booking process online for 37,000 miles

2. When I got to the section to submit the second passenger information....that person was not shown.

3. I started over, it now showed 43,000 miles, when I went to enter payment information it said
"something went wrong". I could not go any further so I called customer service. The 43,000
was still on my screen during this process.

4. Customer service took over to complete the booking.....but now the tickets were 50,000 miles.
They said this should not happen....call customer service.

5. I went up through all possible levels at American.....they basically said tough luck. They even
cancelled one leg of my flight on top of it.

Once you select a ticket it should be locked until completion. I accused them of BAIT & SWITCH!!!!
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Bait & Switch gvi Alaska Air / Horizon Air Complaints 0 Mar 10, 2017 11:52 PM
Customer Service bait and switch grammom45 American Airlines Complaints 0 Sep 17, 2013 8:20 PM
Reservations Bait and Switch BobTuba Delta Air Lines Complaints 11 Oct 30, 2012 11:17 AM
Reservations Another bait and switch, Flt 660 & 667 LoriB American Airlines Complaints 4 Aug 1, 2012 8:56 PM
Reservations Bait and switch Larryharrington American Airlines Complaints 1 Sep 13, 2011 9:18 AM


All times are GMT. The time now is 12:46 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023