Old Jul 16, 2016, 8:04 PM
usman545 usman545 is offline
Join Date: Jul 2016
Posts: 1
Angry Turkish has no concern for families with infants and babies!

We bought Turkish airline tickets about a year ago to travel to Turkey for vacation. Since then security situation in Turkey has drastically changed. There have been numerous bomb blasts, killings and recent coup attempt is another example of why families with very young children would be concerned travelling to Turkey.

Considering the above and after issuance of U.S. state departments travel advisory we also felt it will not be safe to travel now since we have a one month old infant and a 3 year old toddler. After numerous attempt I was able to get hold of their customer service representative who refused to discuss any refund requests. We then also gave an option of changing our destination to some other country if the full refund was not possible and that request too was shot down. The only option given was refund of taxes which constituted about 20% of the ticket price or spend another $2k to change destination.

We understand the policies but Turkish should at least give some consideration under these extra-ordinary circumstances to families who do not want to get stuck in the country or get killed!

Now we have no other option but to lose all the money we've spent on these tickets and not go to a vacation which we were looking forward to for more than a year. In addition, the money we had saved for this vacation is also down the drain and it's ridiculous that Turkish Airline cannot show any flexibility until one of the passenger dies and we produce a death certificate, as was told to us by the customer service.

Extremely disappointed and frustrated family who have lost all hope in customer service of Turkish Airlines and will neither every fly it nor recommend it to any loved one!!!

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked tampa to philadelphia in 36 hours with my babies amiladz United Airlines Complaints 0 Dec 27, 2013 2:14 AM
Check-in / Boarding NOT babies friendy Y2RY2R Check-in / Boarding 1 Jun 9, 2011 4:54 PM
Customer Service Overcharges for infants miltralph British Airways Complaints 0 Feb 19, 2011 8:48 PM
Check-in / Boarding No love for babies from Delta cboado Delta Air Lines Complaints 19 Aug 10, 2009 5:13 PM
In-flight Issue Not friendly to families with babies - no place to change a diaper! pgollon Southwest Airlines Complaints 1 Jul 30, 2008 8:38 PM

All times are GMT. The time now is 12:51 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023