Thread Tools Display Modes
Old Nov 5, 2016, 11:53 AM
nusret nusret is offline
Join Date: Nov 2016
Posts: 1
Default Congratulations - 3 radical changes in just 3 minutes

I bought 5 return tickets from Turkish Airlines, from Istanbul to Venice on the 28th of June 2016. The flights are supposed to be 26 March to Venice and 30 March back to Istanbul. I also bought 5 return tickets from Ankara to Istanbul, again from Turkish Airlines.

I received 3 change notifications (radical enough to change times, dates and airports) regarding the same flight within 10 minutes from the Turkish Airlines, and another for the return ticket as follows:

TK1839 Istanbul to Venice

1) 26/10, 3:22 pm, email & SMS notice --- Changed from 26 March 13:20 to 27 March 13:20

2) 26/10, 3:22 pm, email & SMS notice --- Changed from 27 March 13:20 to 28 March 10:00

3) 26/10, 3:32 pm, email & SMS notice --- Changed from 28 March 10:00 to 28 March 11:50 (TK1871) different airport, chaged from Sabiha Gokcen to Ataturk.

Venice to Istanbul

4) 26/10, 4:12 pm, email & SMS notice --- Changed from 30 March 12:45 to 14:5 (TK 1840 to TK1872) different airport

I immediately complainedthroygh the call center. I received a response today (5/11, 9:51), TK-66377 #S1-66734# stating that the flights do not appear as connected flights and that they cannot do anything to compensate for it.

I will have to cancel all 20 tickets now, and I will only be refunded for 10.

Here are some facts,

1) What kind of a managements does THY have who cannot even plan for a change, and have to change a single flight 3 times radically in just 10 minutes. Would not somebody think about and plan for it for a few minutes before sending out all these notifications.

2) I feel like cheated as THY do not hold themselves responsible for these strange changes affecting my other flights at will.

3) How could they manage to be awarded the best by the Star Alliance? If they are the best as they claim to be, I wouldn't want to imagine the others.
cancellation at will, no refund

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Check-in / Boarding 2 minutes (Delta acting under KLM) mptunes Delta Air Lines Complaints 2 Apr 4, 2014 11:59 AM
FFWhiners take note: Delta makes a radical change to its frequent-flier program A320FAN General Discussion 1 Mar 2, 2014 12:02 AM
Check-in / Boarding honeymoon cruise missed because of 12 minutes sporter410 Check-in / Boarding 6 Jul 10, 2010 11:40 PM
Baggage Problems Waited 1 hour and 45 minutes to get luggage Clay Delta Air Lines Complaints 1 Mar 16, 2007 1:57 AM
Canceled / Delayed / Overbooked 45 Minutes Pre-Flight Check-In texasredbud American Airlines Complaints 0 Feb 3, 2007 5:31 PM

All times are GMT. The time now is 12:51 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023