Old Aug 3, 2017, 2:57 PM
Neil Neil is offline
Join Date: Aug 2017
Posts: 1
Default No customer consideration

My ultra-lite suitcase was damaged between Hong Kong and London. It was replaced at LHR by a case weighing 5kg more. I had no choice but to take it at the time. I want my damaged case to be replaced like for like. Cathay refuse even to respond to emails. They show no signs of customer care.
Cathay Case Ref: 01395182

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