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Old Apr 24, 2022, 7:40 PM
Nnamdi Ifeagwu Nnamdi Ifeagwu is offline
Join Date: Apr 2022
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Angry TK 235-6982476985: No Accommodation Provision for Cancelled Flight

Turkish Airline has refused to refund the expense I incurred providing accommodation for my young family after they cancelled our connecting flight from Lagos, Nigeria to Birmingham, UK (Istanbul connecting) on 13th/14th March 2022.

Our flight was cancelled and rescheduled for the following day, however no attempt was made by Turkish Air to provide accommodation for us. We were told that their available accommodation were all filled. I was travelling with 3 kids aged 3years, 6years and 12years. After about 4 to 6 hours of walking from one help desk to another without any concrete solution or recommendation from the Turkish Airline, I was forced to get an Airport Hotel accommodation (Yotel Air) that charged me 335,88 Euros. I had to do this to ease the pains and frustrations my kids were already feeling.

I have tried on several times to get Turkish Air to refund this cost, but they keep lying that I did not report to their help desk and so they cannot refund me. However, after I threatened to seek legal actions to address this disservice, they resorted to offering a meagre 43 Euros as compensation.

I feel aggrieved for so many reasons. First, I cannot erased the mental frustration my kids had waiting to no end for an airline to provide solution that will accommodate them for a cancelled trip. Second, I feel insulted by the offer of 43 Euros for an expense that cost 335,88 Euros not even adding the cost of meals had while waiting for the 24hour rescheduled flight. Third, I feel so depressed that the Turkish Airline will continually lie that I didn't go to their help desk just so that they can shake off the responsibility of paying for a cost they forced me to incur.

They have asked for the receipt of the airport hotel and I have provided it to them, so it is clear to them that the expense is not fabricated. I have attached the hotel receipt here as well. The more I think of this the more I get frustrated. I need help to get them to do the honorable thing and refund me.

Nnamdi Ifeagwu
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File Type: pdf Yotel Air Invoice_Receipt.pdf (39.7 KB, 0 views)

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