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Canceled / Delayed / Overbooked
COMPLAINT: Kicked Off Flight Without a Reason

 
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Old Sep 5, 2017, 11:37 AM
UnhappyTraveler UnhappyTraveler is offline
 
Join Date: Sep 2017
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On July 4, 2017, five minutes after I boarded Jetblue flight 1824 (Lima, Peru to Ft. Lauderdale, FL), I was ordered to leave because "there was a complaint against me." I thought they were kidding. They evacuated the plane and surrounded me with eight security guards, so everyone knew I was the reason, but they refused to tell me what the complaint was despite my uncontrollable sobs and repeated pleas for an answer. Then they left me stranded at Lima airport in the middle of the night without money, a cellphone, credit card, or bank account. (I was moving residence and had cancelled everything.) I had to call a friend in the US to loan me the money to fly back, plus I'm out over $1500 for the flight they kicked me off of and related expenses.

I wrote a detailed letter to four Jetblue email addresses, explaining my story since no one ever asked me to give a statement at the airport. Forty days later, Jetblue finally told me my "crime." Apparently, on my way to the bathroom, I had accidentally bumped the person standing in front of it with the door as I hurried to relieve myself of diarrhea. Now, Jetblue has banned me forever saying that I "intentionally" smashed this person with the door (though how they could possibly know my intent is quite a claim in itself). They've ignored my request to be reimbursed for the flight, my overweight luggage charges, taxis, and hotel fees totaling $1562.31. It took me six months to save this money and five minutes for a crazy airline to steal it from me.

At the very least JetBlue should return the $803 I paid them for my flight and overweight baggage. How can they both kick me off a plane AND steal my money?
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fascist, jetblue, mistreatment, theft


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