[AGM]

My wife and I recently booked a flight on Air France through a travel agent to celebrate our 20th anniversity. Two weeks before we were to leave I was layed off from my job. I called Air France, to see if I could either delay or cancel the flight. I was rudely told by an Air France rep., using an annoying fake French accent, that they would not even talk to me about this and that the travel agent would have to ask about what could be done. I thought it was interesting to note that Air France doesn't have a customer service phone number. They make you mail complaints to an address in Sunrise, FL which others on other websites have stated they never answer.

I told the travel agent and she said she would call Air France to see what they would be willing to do. A week later she called me and said that Air France had CANCELLED the tickets and only refunded the tax paid, about $200 and that Air France had kept the rest of the money, $800. So, not only was I layed off, me and my wife couldn't celebrate our anniversary either. They did not even give us the option of keeping the flight the way it was, they just cancelled the tickets and kept the money. I have never heard of this kind of treatment of the customer from any company in any industry. I plan to to go to every consumer advocate group there is and assure anyone considering using Air France hears about this.

Lesson learned...NEVER USE AIR FRANCE. When my wife and I replan this trip, we will not even consider using Air France. If an airline doesn't even have a phone number for customer service, you know they're not going to care about complaints. Maybe one day this rotten airline will get it's act together. Till then, don't use them.