Baggage Problems
COMPLAINT: luggage damage

 
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Old Feb 11, 2014, 2:25 PM
Strawberry Strawberry is offline
 
Join Date: Feb 2014
Posts: 4

First time a flew Spirit, my poycarbonate suitcase got damaged, a crack and a dent. Nevertheless the agent at the airport had filed a report and taken a picture of the damage; I had to complete and submit additional documents. Nevertheless it was crystal clear that my suitcase was damaged they refused to reimburse using as an argument that I submitted the requested documents not within the alloted time limit. this is a weak argument used to escape from their responsibilities to reimburse their customer. My first time with spirit has been at the same time the last time I will fly with them
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